Portfolio

As a Technical Solutions Engineer, I specialize in troubleshooting network challenges for data center customers. My role involves applying expert-level knowledge in network protocols to swiftly diagnose and resolve issues, ensuring seamless connectivity and optimal performance.

In addition to troubleshooting, I deliver impactful training sessions for delivery teams, create public-facing documents to share best practices, and actively contribute to automation projects, streamlining network processes and enhancing overall efficiency. Here are some key responsibilities of my day to day job:

• Communicated continuously with customers and peers across different teams such as

• Development and System Engineering teams to facilitate positive customer experience and provide resolution within as soon as possible.

• Conducted a clear and concise technical document for every customer case.

• Frequent presentation of projects and cases to teammates.

• Conducted an IGMP training to teammates and produced an article published on Aristawebsite ( click here for article ).

• Wrote multiple internal articles and documentations for TAC troubleshooting.

• Incident response management through monitoring both email cases and phone queues for customers requiring immediate assistance due to outages.

• Configuration and troubleshooting on all Arista platforms including Metamako.

• Designed and configured datacenters with redundancy in mind to ensure continuous uptime. Achieved through implementation of a leaf-spine architecture with leafs in MLAG, or multihoming towards connected tenants. In addition to implementing LACP on bundled links to ensure physical layer redundancy. MSTP for layer 2 redundancy while preventing loops. FHRPs (VRRP, VARP, IP address virtual) and load-balancing for layer 3 redundancy and traffic distribution.

• Implemented and troubleshooted various protocols as underlay most notably BGP and OSPF, and overlay with BGP and EVPN with L2/L3 VPN, extending over VxLAN environments. 

• Applied IGMP and PIM for customers requiring multicast routing.

• Troubleshooted TACACS/Radius issues for customers with authorisation/authentication issues.

• Recreated customer issues in a dedicated lab environment utilising both physical and cloud infrastructure.

• Utilized Arista’s Cloud Vision (CVP/CVaaS) to configure/provision/ troubleshoot networks.

• Implemented/utilized different technologies such as sFlow and LANZ and Event-Monitor to study and troubleshoot traffic spikes/drops.

• Promoted from intern position while receiving positive feedback regarding performance.

• Self-studied during business downtime to continue progressing and successfully attained ACEL3 in a very short period.